Privacy Policy

1. Data Controller

Trilovenmx, S.A. de C.V., located at Av. Paseo de la Reforma 505, Floor 32, Col. Cuauhtémoc, C.P. 06500, Mexico City, CDMX, Mexico (hereinafter "Trilovenmx" or "we"), is responsible for the processing of your personal data, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.

This Privacy Policy aims to inform you about the processing of your personal data when collected, used, stored and/or transferred by Trilovenmx.

2. Personal Data We Collect

For the purposes outlined in this Privacy Policy, we may collect the following categories of personal data: identification data (full name, date of birth, nationality, marital status, CURP, RFC and address), contact data (email address, landline and/or mobile phone number), employment data (occupation, employer name, length of employment, monthly income when relevant to financial consulting), and financial data (information on current loans, credit history, bank statements, only when necessary for the requested service).

We do not collect sensitive personal data. Should it become necessary to collect such data in the future, your express written consent will be requested in accordance with applicable legislation.

3. Purposes of Data Processing

Your personal data will be processed for the following primary purposes, necessary for the provision of our services: to identify and verify your identity as a user; to provide you with information and guidance on government support programs; to provide personalized consulting and financial education services; to follow up on requests and queries made through our communication channels; and to contact you regarding contracted services.

Additionally, your data may be processed for secondary purposes: to send you information about new support programs, workshops and services; to conduct internal studies and statistics to improve our services; and to invite you to events, seminars or activities related to financial education. If you do not wish your data to be processed for secondary purposes, send an email to privacidad@trilovenmx.com.

4. Transfer of Personal Data

Trilovenmx may transfer your personal data without your consent in cases provided by articles 36 and 37 of the LFPDPPP: to competent authorities in cases provided by applicable law; to government institutions for processing support and social benefits you have requested; and to service providers operating under confidentiality agreements with Trilovenmx.

Outside the cases mentioned above, Trilovenmx will not transfer your personal data without your prior written consent.

5. ARCO Rights

You have the right to Access your personal data, Rectify them if outdated or inaccurate, Cancel their processing when you consider they are not being used properly, and Oppose the use of your data for specific purposes. To exercise these rights, send a request to privacidad@trilovenmx.com including: your full name, a copy of valid official identification, and a description of the right you wish to exercise.

Trilovenmx will respond to your request within a maximum period of 20 business days from receipt.

6. Security Measures

Trilovenmx implements administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized access. These measures include: data encryption in transit and at rest, role-based access controls, periodic staff training, and semi-annual security audits.

7. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. For more information about the types of cookies we use and how to manage them, please consult our Cookie Policy available on our website.

8. Changes to This Privacy Policy

Trilovenmx reserves the right to modify this Privacy Policy at any time. Any changes will be published on our website www.trilovenmx.com. For questions or comments, contact us at: privacidad@trilovenmx.com or call +52 (55) 4170-2839.